Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cherish Ur Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cherishurhome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Many thanks to the store for the wonderful bouquet and fast delivery. I ordered on October 10, and I have already received 27 in Rb. I recommend for purchase♥️
Beautiful flowers. The second order in this store. I recommend it.
Ordered three bushes-white, pink and lilac. Look very beautiful. Like living peonies. I have been hesitant for a long time, but the order exceeded my expectations!) Thank you!
The order came to Moscow in 15 days. The quality is not bad, but glue is visible in places. Look pretty.
Small, pretty peonies for a low vase. In the photo only from the package, it is necessary to steam. For a good bouquet, I need five branches, I have three, white ones with a marriage, flowers, buds, a leaf are glued together, a marriage. Delivery to Moscow 14 days.
I arrived in perfect condition happy with my purchase excellent product, I arrived very quickly in ChileI love
The parcel arrived as promised without delay, I liked the bouquets, in good quality, really crumpled, but this is fixable. I recommend for purchase
Thank you, everything is great! I recommend buying two bouquets as in the photo.
Very beautiful flowers, quality performance. Thank you store! I will buy more, in other colors.
Excellent flowers, look like in the photo. I liked it. Thank you!
Ordered 2 PCs I am satisfied with the quality. But the delivery was very long.
Very beautiful flowers, I take a second time. One branch was enough for me for a small bouquet, in the photo they are already steamed and with a twig from the same store
Good quality, all parts in place, there is a spare twig
The flowers are beautiful, I thought they would be larger in size, they are small. Leaves are certainly like a rose, not a peony. I attach a photo of the peony and what the leaves should be. But in general the flowers are very beautiful. Thank you
I liked everything!
Super flowers! Steamed with a regular iron and then slightly) the delivery is very fast, much ahead of time! 3 branches in the photo)
A good bouquet, comes bent, a little crumpled, the leaves themselves straighed in a day.
Very beautiful) look like real, the only thing was they thought a little more. So you need to order a couple more for completeness of the bouquet. 3 branches in a bouquet
As described. The photo looks more than it really is. The quality is excellent. Delivery to Novosibirsk turned out to be a super two weeks, but this is an exception to the rule. Post Russia big brake and thief. I recommend it. I did not communicate with the store, there was no need.