Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cherish Ur Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cherishurhome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not chagrin chokhol, for us, the trochs on the sides did not whine, it is not critical for US:)
Fretless viglyaday, ale it is simply Bulo, more rosmir zamovlyati. Yakistye is normal, the piggy session went close to me
Is good quality price
I order for the second time, the store is very good! Helps, attentive, sent photos, measurements, advised everything correctly! Recommend on 100%
Soft and fit excellent
Fresh fabric and very easy to put
Good product. It's the second time I 've bought. I would like the store to offer more colors without prints.
I have to tell you about the store! Seller 10 stars! Excellent patience, knows how to explain, recommend! I corresponded with the sellers for a month, chose, asked. I corresponded longer than I received the order. Very fast other rate. Individual approach to each client. I am very satisfied and I recommend it! If you order the cases, only him! I'll go to the sofa, I'll give you another review!
Quick order! Very good quality! I'll order another shift!
I am very happy with the product, it looks very good now
It arrived quite earlier and it looks very good, it was easy
Yummy touch fabric, just like the ad
The perfect two fit into a sofa for 3 and 2 seats. But the plastic fasteners come out when sitting, which I don't care because the cover stays in its same place and covers the sofas that was the main function. Thin and soft fabric.
Perfect
It has turned out very well, you have to spend a long time accommodating and shaping it but it is worth it.
Second time I order. Fast shipping and good quality
I loved how I stay in my furniture, but if you have to take the furniture measure well, in this I was not sure which one to order but based on the measurements I asked a little bigger but I see that I made a good choice, the fabric super soft. I recommend it.
Yet, I haven't used it but; I liked the color .... Thanks
I have lost count of all the ones I have already ordered for my house and my parents', I have not found any such good, adjustable and at a more than reasonable price in the market, I will continue to renew here again and again
It's a little small for a four-person sofa.